Support was drowning in the same questions about plans, top-ups and coverage — written in Arabic, French and Darija, mostly on WhatsApp, mostly outside office hours.
What we built
A WhatsApp Business assistant trained on the operator's real plan catalogue and coverage map
Code-switching understood: Arabic, French and Darija inside a single conversation
One-tap handoff to a human with the whole transcript attached, never starting over
An ops dashboard that surfaces the questions the bot could not answer each week
Stack
WhatsApp Bot
LLM
Arabic + Darija
Results
resolved unattended
72%
first response time
−80%
plan upgrades sold
+22%
Start a similar project
Tell us the problem behind this kind of build and we'll come back with a scope, a range and a date.
